In
the beginning the users have to check the system date: their PC might be have a
wrong date of past or future. This can confuse the user’s security solution,
which downloads new databases, compares them with the system data and considers
databases being out of date. As soon as the users set the proper date, the
problem will be resolve.
Now
the users have to set up proper proxy server settings and to do that, they have
to open the product’s settings window and click on the Additional->Network
Settings->Proxy Server Settings.
Now
the users are required to set their browser proxy settings to default values.
In this they can find how to do it for Internet Explorer, Google
Chrome and Firefox.
After
that the users have to follow the links in this to check if there are any Webroot update servers available for the users. If the users cannot
access any of these links, their system might be infected with a virus, which
blocks access to Webroot resources. In that case the users are required
to download Webroot Virus Removal Tool and after that they have
to run a system scan.
If
the users use a laptop, then they have to check the energy-saving settings of
their security solution. To do so they have to open the Settings->Performance
window. If the energy saving setting (‘Disable scheduled tasks while running on
battery power’) is checked, then their antivirus will not update antivirus
databases until their device is plugged in.
Now
it’s time to open the Update Settings and check, which access rights are used
to run the program. For doing so the users have to open
Settings->Additional->Update setting->User account Settings. While
here, the users have to choose the administrator account.
As
we can observed that the technical issue which the users are facing can be
resolved by just following the steps in instructions and if the users face some
error while following the steps then they can opt for another option to resolve
the issue through Webroot Technical Support Phone Number where they will be supported by our well qualified technicians to resolve the
issue.
Website:- webroot.com
1 Comments
Hello, this is really informative blog! Thanks for sharing. If you are facing more issue with Webroot antivirus you can call anytime anywhere at our Webroot Antivirus customer support number toll free number@+18004906920,
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